Help Center

Frequently Asked Questions

Can't find the answer you need? Email us at info@lejardinnj.com.

Membership

What is the Le Jardin Kitchen membership?
Membership gives you full access to all 95 recipes on the site, including the 48 premium recipes not available to free visitors. Members also receive early access to new recipes published each week, printable recipe cards, and exclusive members-only content such as technique deep-dives and ingredient guides.
How much does membership cost?
We offer two plans. The monthly plan is $24.99 per month, billed monthly. The annual plan is $169.99 per year, which works out to less than $14.17 per month and saves you over $130 compared to monthly billing. Both plans begin with a 30-day free trial.
Is there a free trial?
Yes. Every new member gets a 30-day free trial. You will not be charged anything during the first 30 days. If you cancel before your trial ends, your card is never billed. After 30 days your chosen plan begins automatically.
How do I cancel my membership?
Log in to your account, go to Account settings, and find the Billing section. Click "Cancel Membership." Your access continues until the end of your current paid period and you will not be charged again. There are no cancellation fees.
Can I switch from monthly to annual billing?
Yes. You can upgrade to the annual plan at any time from your account settings. We will apply the remaining value of your current monthly period as a credit toward your annual plan. Contact us at info@lejardinnj.com if you need help with this.
Does membership include access to the kitchen store?
Yes. All visitors -- members and non-members alike -- can browse and purchase from our kitchen store. Membership specifically unlocks the premium recipe content. Store purchases are independent of membership.

Recipes

How many recipes are free to access?
47 of our 95 recipes are completely free -- no account required. You can read the full ingredient list and method for these recipes without signing up. The remaining 48 are premium recipes, accessible with a membership or free trial.
How often are new recipes published?
We publish new recipes every week. Members see them first, typically two to three days before they appear on the site. Each new recipe is tested by at least two members of our team before publication.
Are ingredient quantities in imperial or metric?
All recipes on Le Jardin Kitchen use metric measurements (grams, millilitres, Celsius) as the primary unit, which we find the most precise for home cooking. Where relevant, we include approximate cup/tablespoon equivalents for common ingredients.

Orders and Shipping

Do you offer free shipping?
Yes. Orders totalling $75 or more qualify for free standard shipping anywhere in the continental United States. Orders below $75 incur a flat $6.99 shipping charge. Shipping rates and availability for Hawaii, Alaska, and US territories may vary.
What is your return and refund policy?
Physical store products may be returned within 30 days of delivery in their original condition. Membership charges are covered by our 30-day money-back guarantee -- if you are not satisfied, contact us within 30 days and we will issue a full refund. See our full refund policy for details.
How long does delivery take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited options are available at checkout for an additional charge. You will receive a shipping confirmation email with a tracking link once your order has been dispatched.

Account and Technical

I forgot my password. How do I reset it?
Visit the forgot password page, enter the email address associated with your account, and follow the instructions sent to your inbox.
Can I have multiple accounts?
Each email address corresponds to one account. A membership plan covers one account. If you need access for multiple people in a household or business, please contact us to discuss options.
How is my payment information handled?
Your full card number is never stored on our servers. Payment details are processed securely at the time of transaction. We store only a non-sensitive reference identifier for your order records. For questions about data privacy, see our privacy policy.